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You can also use the following link on our website so that we can investigate the code(s) in question and possibly create a complaint file:
https://support.starpass.fr/contact_support.php

If the code was not delivered by SMS, it means you have not been charged for sending the sms by your operator . In case you have been charged for it, kindly send us a copy of the call details /bill where the cost incurred for the sms is mentioned . We also request you to send us a code you might have purchased earlier with the same mobile number (if such is the case).